Journal · Support · 2026-09-12
On-site computer repair vs. remote support: when we actually drive
Software is remote. Home PCs drop off or we pick up for a fee. We drive for office networks and Wi-Fi — not kitchen-table repair.
Remote is faster when the problem is software
Password, Outlook, printer queue, “Windows update ruined Friday” — those are remote jobs. You watch the session. You keep the passwords.
If the machine needs parts, imaging, or a real bench, drop it off in Paintsville or we pick it up for a quoted fee. We do not do that work at the kitchen table.
We drive for networks. PCs come to the bench.
Dead access point, cable in the wall, office closet, house mesh — that is a visit. A desktop that will not boot is drop-off or paid pickup.
Core counties: Johnson, Floyd, Pike, Magoffin, Martin, Lawrence. Pickup is quoted before we roll. After-hours on a business plan.
Paint Creek Technologies is based in Paintsville and serves Eastern Kentucky on-site. Request an estimate.