FAQ
Straight answers before you call.
Pricing, on-site vs remote, Microsoft 365, and whether we actually drive to your town.
Questions we get
- Where is Paint Creek Technologies located?
- Paintsville, Kentucky. We drive Johnson, Floyd, Pike, Magoffin, Martin, and Lawrence counties. Remote anywhere.
- Do you repair computers or only do monthly IT?
- Both. Break-fix and on-site repair still exist. Managed IT is for offices that are tired of gambling on the next outage.
- Do you come to the house?
- Yes. Remote if a setting will do it. Driveway, living room, or shop if it will not.
- How much does a visit cost?
- Home on-site starts at $149 for the first hour, then $95/hr in the core counties. Business plans start at $89/user/month. Parts and cabling are quoted.
- Can you set up Microsoft 365 for a church or small office?
- Yes. Tenant, MFA, shared mailboxes, and backups — sized for a 3–20 person staff, not a Louisville high-rise.
- Do you work with clinics and law offices?
- Yes. Private Wi-Fi, MFA, backups, and a network guests cannot wander into. We are HIPAA-aware, not a vCISO firm. We will say when a specialist should join.
- What if I only need a website?
- We build those too. Fast on a phone, with a quote form, hosted like a grown-up. See Websites under services.
- How do I get an estimate?
- Use paintcreektech.com/estimate or the contact form. Name, town, home or business, and what is actually wrong.
Next step
Tell us what is broken. We will come to you.
Homes, farms, clinics, churches, and shops. Remote if it is faster. In the driveway if it is not.