FAQ
Straight answers before you call.
Pricing, drop-off vs pickup, when we drive for Wi-Fi, and Microsoft 365.
Questions we get
- Where is Paint Creek Technologies located?
- Paintsville, Kentucky. We drive Johnson, Floyd, Pike, Magoffin, Martin, and Lawrence counties. Remote anywhere.
- Do you repair computers or only do monthly IT?
- Both. Computers are drop-off in Paintsville or pickup for a quoted fee. We do not repair PCs in people’s homes. Managed IT is the monthly plan for offices.
- Do you come to the house?
- For Wi-Fi, mesh, and the house network, yes. For a computer that needs the bench, drop it off or we pick it up for a fee.
- How much does it cost?
- Remote and drop-off bench time starts at $95. Network on-site visits start at $149 for the first hour. PC pickup is quoted before we roll. Business plans start at $89/user/month.
- Can you set up Microsoft 365 for a church or small office?
- Yes. Tenant, MFA, shared mailboxes, and backups — sized for a 3–20 person staff, not a Louisville high-rise.
- Do you work with clinics and law offices?
- Yes. Private Wi-Fi, MFA, backups, and a network guests cannot wander into. We are HIPAA-aware, not a vCISO firm. We will say when a specialist should join.
- What if I only need a website?
- We build those too. Fast on a phone, with a quote form, hosted like a grown-up. See Websites under services.
- How do I get an estimate?
- Use paintcreektech.com/estimate or the contact form. Name, town, home or business, and what is actually wrong.
Next step
Tell us what is broken.
Remote for software. Drop-off or paid pickup for home PCs. On-site for office networks, Wi-Fi, and closets.