Plans
Starting numbers. Not “call for pricing.”
Parts and cabling are quoted. Drive time outside the core counties is billed honestly. These are starting points so you can tell if we are in the same universe.
Home & farm
Remote for software. Drop-off or paid pickup for the PC. A network visit for Wi-Fi and mesh — we do not bench computers in the living room.
Remote hour
$95 per session
Software, email, and most “it will not print” jobs.
- · Secure remote session
- · Written summary after
- · Parts extra if needed
Drop-off or pickup
$95 bench hour; pickup extra
We do not repair computers in homes. Drop it off in Paintsville, or we pick it up for a quoted fee.
- · Drop-off, no trip fee
- · Pickup quoted before we roll
- · Bench work, then you collect or we return it
Network visit
$149 first hour, then $95/hr
Wi-Fi, mesh, and the house network — not PC bench work at the kitchen table.
- · Core counties
- · Cabling quoted if needed
- · Map of the network when we leave
Business
Priced per user because that is how Microsoft 365 and helpdesk actually scale. A 6-person office is not a 40-person office.
Essential
from $89 / user / month
Small offices that need a grown-up answer.
- · Helpdesk + remote
- · Patching & antivirus
- · Backup monitoring
- · Quarterly review
Complete
from $129 / user / month
The default for a clinic, office, or church staff.
- · Everything in Essential
- · On-site included in-county
- · Firewall & 365 care
- · Monthly written report
Care+
Let’s scope it
Multi-site, compliance, or a real server.
- · Named engineer
- · After-hours coverage
- · Project work bundled
- · Vendor wrangling
No Microsoft Partner badge, no fake 24/7 SOC, no “unlimited” that means a ticket queue in another time zone. If we cannot do it, we will say so.
Next step
Need a number for your headcount?
Remote for software. Drop-off or paid pickup for home PCs. On-site for office networks, Wi-Fi, and closets.